My box and plant arrived damaged

In the unfortunate circumstance that your box is damaged during the delivery and your plants suffer damage, please fill out this form so we can make a claim with UPS. 

In order to process your claim with UPS, we will need the following photos: 

We will not be able to process your claim unless the above-mentioned photos are attached to your claim form. If you have any questions or need help, please reach out to our Customer Service team. They will be happy to walk you through it. 

If you have purchased Route protection on your order...

If you have purchased ROUTE protection on your order, you will have received an email from them during the tracking phase. Use the contact information provided by ROUTE to submit a claim with them. They will provide instructions on how to process your claim and will issue you a refund for your plants.