If your plant falls under the 7 Day Replacement Policy you can submit a request for a refund. Initiating a refund is easy. Start by submitting a request.
All refund requests will require proof of the dead or damaged plant within seven days of receiving your order. Be sure to take clear photos of the following things:
1. Photo of the box it arrived in (if claim related to damage occurred in transit)
2. Photo of plant and damaged area
3. Photo of the plant tag (to properly identify it)
Unfortunately, claims with UPS and shipping partners will not be accepted without photo proof. Any refund or replacement requests will be denied if photos are not attached.
How to perform The Scratch Test
Once your refund request has been submitted a customer service team member will follow up with you. For all missing or dead plants on arrival and reported in the first seven days of receiving the order will be issued a refund. Plants that have failed to thrive before the August 1st deadline will receive store credit for the cost of the plant (excluding shipping cost).
Comments
0 comments
Please sign in to leave a comment.