All refund requests will require proof of the dead or damaged plant within seven days of receiving your order. Be sure to take clear photos of the plant tag, surrounding soil, trunk and branches, and scratch test (if applicable).
How to perform The Scratch Test
Once your refund request has been submitted a customer service team member will follow up with you. For all missing or dead plants on arrival and reported in the first seven days of receiving the order will be issued a refund. Plants that have failed to thrive before the August 1st deadline will receive store credit for the cost of the plant (excluding shipping cost).