My plant arrived damaged or dead

7 Day Replacement Policy

If your plant has arrived dead or severely damaged upon arrival you may be eligible for a cash refund. Please read the refund policy below and follow the instructions.

Fill out this form to begin the refund process: You will need to attach photo proof of dead or severely damaged plant to submit your refund request.

My Plant Arrived Dead or Damaged (Refund Request Form)

Check out this helpful video on how to unbox and review your order. 

We supply quality plants. Our plants are guaranteed to arrive alive and well and be true to name as labeled. When given proper care, they will leaf out and grow. We are proud of our 99% success rate.  

For claims of unsatisfactory plants, shortages or incorrect item(s)received, you must notify us within seven days of receipt of your order to be eligible for a full refund.  

If your plant fails to leaf out, and you believe it was defective, notify us by August 1st of the season you purchased it. We will place a one-time credit for the price you paid, minus the shipping cost and any price differences in your Raintree account towards future purchases. We will cover up to 10 units of a single product and then 10% of the remaining units. 

Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed.