My plant arrived damaged or dead

7-Day Replacement Policy

MISSING, DAMAGED, OR DEAD ON ARRIVAL

For claims of unsatisfactory plants, shortages, or incorrect item(s) received, fill out this claim form within seven (7) days of receipt of your order to be eligible for a full refund.  

To submit a request for a refund if your plant arrived, missing, DOA, or is broken, you will need to attach the following photos:

1. A photo of the damaged area if broken
2. A photo of your order unpacked with each plant laid out if the plant is missing
3. A photo of the scratch test if the plant is dead

To submit the request if your box and plant were damaged in transit, you will need to fill out the form and attach the following  photos:

1. A photo showing the damaged item and how it was packaged inside the box.
2. A photo of the damaged item.
3. A photo of the packaging material used.
4. A close-up photo of the shipping label with the tracking number. (generally starts with 1Z)
5. A close-up photo of the box manufacturer’s certificate. (round stamp on the outside of the box)
6. Two photos showing all six sides of the package. (one showing the top and two sides, another showing bottom and opposite ends)

Additionally, the dimensions of the box, including the package height, length, and width will be needed.

Check out this helpful video on how to unbox and review your order.