How can I cancel my order?
If you wish to cancel or edit your order, please email firstname.lastname@example.org or call our Customer Service Office at 800-391-8892 to make any adjustments to your order.
Unfortunately, our online e-commerce system does not allow us to offer unlimited order cancelations without a fee. You are allowed one adjustment to your order. Continued cancelation of orders may incur a 20% Cancelation Fee after the third consecutive canceled order. More than four consecutive canceled orders may result in a suspended account.
We want to make sure that does not happen to you so that you may continue to order plants from us. Please let us know how we can assist you in your ordering process to ensure you receive what you want.
When can I cancel my order?
You may cancel your order 2 weeks prior to your order shipping (prior to receiving a shipping notification email) please reach out to Customer Service and we will make the adjustment for you. Canceling within 2 weeks of your scheduled ship date, may result in a 20% restocking fee.