General shipping information

Shipping Policy

Shipping rates are calculated in your cart at checkout and based on your order total. Please make sure you have entered your shipping information correctly and, most importantly, your street address, zip code, and state.

If you have entered incorrect information or need to change the address we are shipping to, we reserve the right to charge you for the new address’s updated shipping cost. If the value is less to the revised address, we will refund you the difference. If we have already shipped your order and it is in transit to you and needs a change of address, you may incur the UPS charge of $17 to your billing information.

Once your order has shipped, our order management system will send you a tracking number, so please be sure to give us your email address to be informed of when your parcel is arriving.

Orders can arrive in as large as a 60x16x14 box and sometimes in multiple packages. We also carry many different sized containers to accommodate the size and amount of your order.

Bare-root items are stored in our cold storage facility to ensure they stay dormant, and that allows us to ship them to you in optimal condition. We only bring them out of storage when your order is ready to ship. Bare-root items we sell are only available to ship on Spring orders.

Container plants that are in stock are stored and taken care of here at the Nursery. Some items we carry may not be in stock due to selling out of the previously available stock quantity and the new crops growing need time to develop. Some of the new crop items will be available for Fall shipping. You can check their availability on our website.

If you place an order only containing Books & Supplies they can be shipped year-round depending on stock quantities. Weather permitting.

This page’s information is subject to change based on weather, carrier delays, stock delays, or other unforeseen circumstances. It may be updated to reflect our policy at that time.