All orders that meet the requirements of the Raintree Guarantee are eligible for store credit covering the cost of the plant when the issue is reported within our guarantee windows. Our guarantee includes a 7‑Day Arrive Alive period and a 30‑Day Hassle‑Free Store Credit period. You can read the full terms and instructions on how to apply at the link below. https://raintreenursery.com/pages/guarantee
Please enter the details of your request. A member of our support staff will respond as soon as possible.
You can learn how to do a Scratch Test here: https://raintreenursery.com/pages/how-to-perform-a-scratch-test To submit your refund request, you must attach the following photos: proof of scratch test, a photo of trunk and branches, a photo of the surrounding soil, and a photo of plant tag. Requests that do not have the following photos attached will not be approved.
To process your request, you will need to attach the following photos to this contact form. Once the photos are attached, we will be able to quickly respond to your request and resolve the issue appropriately. Thank you!