Due to the nature of the growing industry, we cannot guarantee that all of our plants will be available come shipping season. This issue occurs most often during the Spring season when we ship bare root trees. We do our best to estimate how many plants we anticipate will be available to order. On average we anticipate that about 75% of our plants will make it. We hope for the best, but try to prepare for the worst, like any good grower.
As the weather has become more extreme across the country, we have experienced more frequent cases of extreme crop failure. As a result, we have received lower numbers as plants have failed to thrive. If you have pre-ordered for the Spring growing season, but have been notified that the plant is no longer available, we are so sorry for the missed growing season. We are equally disappointed.
We do our best to notify our customers as soon as we received confirmations on our plant orders. A refund for the plant will be placed immediately. We apologize for the disappointment this may cause. If you have any questions about an oversold item, please feel free to reach out to our Customer Service team.